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Question:

A friend of yours is having trouble with his Windows 11 Home edition computer and needs your assistance. He lives in another state. What could you use to offer assistance as soon as possible?

A MSRA
explanation

Unless you are a managed service provider (MSP) and already have remote monitoring and management (RMM) configuredĀ on your friend's computer, the best and the only option is Microsoft Remote Assistance (MSRA). Windows Home editions do not support RDP, so a virtual private network (VPN) is typically used to connect remotely to a network as if you were physically present in the office. Additionally, some configuration is needed. You can co-control the user's desktop with MSRA.

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