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Question:
Unless you are a managed service provider (MSP) and already have remote monitoring and management (RMM) configuredĀ on your friend's computer, the best and the only option is Microsoft Remote Assistance (MSRA). Windows Home editions do not support RDP, so a virtual private network (VPN) is typically used to connect remotely to a network as if you were physically present in the office. Additionally, some configuration is needed. You can co-control the user's desktop with MSRA.