A user claims that she is unable to connect to the Internet or other network services. Their computer's IP address is 169.254.1.102. Which of the following is the MOST LIKELY cause of this?

The address displayed is from the IPv4 Automatic Private IP Addressing (APIPA) service. If your computer is set to receive an IP address from the Dynamic Host Configuration Protocol (DHCP) server and that server does not respond, it autoconfigures your network card with an IP address. An APIPA address can always be identified because it is in the format 169.254.x.x.