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Question:

A user complains that while the printer was functional yesterday, it is now broken. He upgraded the printer drivers last night since he believed that he should always have the most recent drivers installed. What should you do to fix the problem?

A Roll back the printer driver.
explanation

The printer driver should be rolled back to a known-good version. Updating network settings and the boot order does not have any impacts on the printer working. The print spooler should not be stopped and restarted because the driver was just updated. Restarting the print spooler could be the next step if reverting the device driver doesn't solve the issue, which might be related to a print job in the queue.

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