A user's smartphone does not make any sounds. The issue still persists after turning the phone off and back on. You check the settings and discover that the volume is set to maximum and the phone is not on silent mode. What should you do?

If a user's smartphone does not make any sounds after turning the phone off and back on, the volume is set to maximum and the phone is not in silent mode, the next step is to reset the phone to factory specifications.
A factory reset will erase all of the data on the phone, including any apps, settings, and files. Therefore, it is important to back up all of your data before performing a factory reset.