Question:

Before an OS update was installed, a user claimed the computer was working well. The user willingly updated the system on his own since he thought that all upgrades were required. The update, which hasn't yet been tested, is discovered to be incompatible with a needed business application. What should you do?

A Roll back the update.

explanation

It might be best to roll back the update in this case. The update cannot be installed as is until the business application and update can be proven compatible. It is not acceptable to kill the task because it can be an essential task, like explorer.exe.

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