Both wired and wireless users on your network are complaining about a limited connectivity message. Where will the troubleshooting process begin?

No one is connecting to the Internet if everyone is receiving a notice about poor connectivity. The default gateway is where troubleshooting should begin. On many networks, this default gateway could be a router, but it could also be a proxy server. Given that wired users are experiencing issues as well, the wireless access point (WAP) is not the problem. Switches connect the devices on a LAN; they do not connect the LAN to the outside world.