The number of agents in your call center has recently doubled. Then users of your company's VoIP phones have been reports that their calls sound like the person on the other end is stuttering, if they can understand them at all. In this case, what should you do to solve this problem?

Jitter is what the users are experiencing. There are numerous sources of jitter, but setting up a VLAN for the phones to segment traffic and enabling Quality of Service (QoS) to prioritize phone traffic may improve the situation. Wake-on-LAN (WoL) is a feature that allows you to remotely switch on a computer. Most VoIP phones do not support user-upgradeable RAM.