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Question:

Users on your network are hearing only every other word during VoIP calls. What is this a sign of?

A Packet loss.
explanation

Word cutting out is a sign of packet loss, which occurs when a portion of data does not arrive at its destination. Increasing bandwidth, configuring a VLAN for the phones, or replacing hardware may resolve the issue. Jitter is characterized by garbled or stuttering speech. High bandwidth and low latency are always desired features.

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