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Question:

Using the best practices for malware removal, you're troubleshooting a computer that appears to contain a boot sector virus. You've created a restore point in Windows, and it appears to be booting successfully. What should you do next?

A Educate the end user.
explanation

The seven steps involved in removing malware are:
1. Examine and confirm the signs of malware.
2. Put infected systems in quarantine.
3. Disable Windows' System Restore.
4. Remediate infected systems.
a. Update anti-malware software.
b. Use scanning and removal techniques such as safe mode and preinstallation environment.
5. Schedule scans and run updates.
6. Enable System Restore and create a restore point in Windows.
7. Educate the end user.

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