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Question:

What is an example of the communication technique for utilizing proper language while dealing with a customer?

A Use basic terms.
explanation

Customers don't have the same training as technicians have, so they won't understand all of the technical terms that you use while talking with them. Don't be condescending; instead, describe the situation in terms that the user will understand. Even though you often use jargon, acronyms, or slang terms with your peers, never use them when you deal with a customer. Putting complicated concepts into simple language takes practice, but your customers will appreciate it. Customers who are more tech-savvy will typically let you know that they understand, and you can use more complex terms with them if necessary.

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