Scan QR code or get instant email to install app
Download ITEXAM Prep app now
Scan QR code or get instant email to install app
Question:
Customers don't have the same training as technicians have, so they won't understand all of the technical terms that you use while talking with them. Don't be condescending; instead, describe the situation in terms that the user will understand. Even though you often use jargon, acronyms, or slang terms with your peers, never use them when you deal with a customer. Putting complicated concepts into simple language takes practice, but your customers will appreciate it. Customers who are more tech-savvy will typically let you know that they understand, and you can use more complex terms with them if necessary.