Which process is intended to allow changes that are advantageous to an organization while causing the least amount of disruption to the IT services for that organization's efficient function?

The goal of change management is to manage change in a way that keeps the organization moving forward while causing the least amount of disruption to the IT processes and personnel as possible—to implement change without having any unfavorable consequences on the bottom line of the company. Asset management involves keeping documentation of a company's IT assets. Knowledge bases and articles offer a lot of information for fixing earlier IT issues, while ticketing systems enable tracking of support issues and results.