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Question:

You are troubleshooting a client's workstation which has a defective video card. It will take roughly three days to install a new video card. What should you do?

A Tell them it will take three days for the new video card to arrive. Offer to supply a loaner computer that they can use in the meantime.
explanation

You should meet or exceed the customer expectations that you set, and inform them of timelines and status. Customers are curious about the situation. Giving the customer the option of repair or replacement will make them feel better because they have some control over the solution.

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