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You have a scheduled appointment to upgrade a customer's computer. You will arrive at the meeting late because your prior service call takes a long time. What is the best course of action in this situation?

A Call the client, apologize for being late, and explain that your last call went over. You will be there as soon as possible or can reschedule if they would prefer.

Be five minutes early or be punctual. Let your customer know if you'll be late. If you do not do so, you indicate that you don't think their problem is important.

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