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Question:
The final stage in CompTIA's best practice methodology for problem resolution is to document the findings, actions, and outcomes. The following are the steps in CompTIA's best practice methodology for problem resolution:
1. Determine the issue.
2. Create a theory of probable cause (question the obvious).
3. To determine the cause, put the theory to the test.
4. Make a plan of action to tackle the problem and put it into action.
5. Verify full system functionality and, if necessary, put preventive measures in place.
6. Keep track of your discoveries, actions, and outcomes.